The health and well-being of UPS people is a priority at UPS. UPS Healthy Connections – Informed Choices is offered through your UPS health plan at no cost to you. The program works on different levels to give you the information and support you need to get the most value from your health care benefits, become a more informed health care consumer, and improve your overall health and wellness.

Who Can Participate?

• Union-represented UPSers and their dependents enrolled in a UPS-administered health plan.
• Union-represented pre-age-65 retirees and their dependents enrolled in a UPS-administered health plan.

If you are a UPSer (active or retired) currently covered under a health and welfare plan administered by a multi-employer trust (MET), you are ineligible for the program. You should contact your MET plan sponsor by calling the Plan’s member services number to inquire of the availability of similar care management programs. A member services number is generally located on your medical ID card.

Program Components

• This Web site – Get professional information on healthy living, links to reliable resources, and valuable health reference materials. UPS employees also have access to this site through www.UPSers.com under the My Life and Career tab. Add these sites to your "favorites" folder for quick reference.
  
  
• Clinical Support –When an enhanced case manager is notified by you, your doctor or your health carrier that you have a scheduled hospital admission, are currently in the hospital, or have been recently discharged from the hospital, we may contact you to help you prepare for your procedure, answer any questions you have about an upcoming or recent stay and ensure a smooth recovery by assisting you with home health care, rehab or durable medical equipment benefits / services.
  
  
• Health care quality initiatives - UPS is proud to be working with organizations committed to raising the quality of health care services. To learn more about UPS's involvement with Bridges to Excellence and the Leapfrog Group, click here.

Private and Confidential

The UPS Healthy Connections – Informed Choices program abides by all health plan privacy policies and federal and state laws. Under no circumstances will your protected health information be used in a way not otherwise explained in the UPS Notice of Health Plans Privacy Practice. This information will be used only as necessary to administer the Plan and this Program.

Certain UPS Corporate Health Care function employees are responsible for providing certain necessary Plan administration services. These employees will have access to your protected health information (PHI), as needed, in order to provide these services. Only those employees who are responsible for health plan administration are able to access your PHI and only as necessary to perform payment functions and/or health care operations of the plan. Their access, at the individual plan participant level, is rarely needed. And, for many participants, it is never exercised. These employees may access your information in order to review an appeal you have filed with the Plan, to audit the proper handling of your claims by a carrier or vendor according to Plan design and payment criteria, as authorized by you, or to monitor a carrier's administration of a wellness program, including but not limited to those provided under the UPS Healthy Connections-Informed Choices program related to health coaching, case management or the incentive program.